We may collect non-public personal information directly from our customers, including when our customers place orders through our online store. We define “personal information” as information that is unique to an individual and may include, but is not limited to, the following:
- Name
- Contact and billing information
- Email address
- Phone number
We will update your information whenever possible to keep it current, accurate, and complete.
How We Use Your Information
1. Registration
We need your name and contact details to create your account, including your email address and password. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our contract with you when you place an order.
2. Accept Payment, Fulfill Orders, and Provide Refunds
We use your identity and contact information, such as name, phone number, and shipping address, as well as financial information or payment account information, for:
- Delivery
- Returns and refunds
- Sales tax determinations
- Payment processing
We also use your payment information to comply with applicable laws.
3. Marketing, Advertising, and Promotions
We collect your information, such as phone number and email address, for:
- Telemarketing
- Email marketing purposes
We may also share your personal data with third-party advertisers.
4. Sending Account Information
We use your name and contact details to send important updates, including:
- Order confirmations
- Notices and updates
- Changes to account settings
- Policy or terms updates related to the Site or App
5. Improving User Experience
We use your communications and contact history with us, along with profile information, to:
- Operate and maintain the Site
- Protect and improve services
- Personalize and customize your experience
6. Analytics, Training, and Quality Assurance
We may use your information to:
- Train staff
- Improve our services and offerings
- Perform internal analytics and performance monitoring
7. Communication, Marketing, and Advertising
We may use your information to:
- Deliver personalized communications
- Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities
- Send automated marketing messages (e.g., shopping cart reminders via SMS)
8. Other Purposes
We may use your information for any other purpose:
- Disclosed to you before you provide your personal information
- Necessary to provide services or related products
- With your permission or under your direction
SMS / Messaging Consent
By entering your phone number and clicking submit, you agree to receive recurring automated promotional and personalized marketing text messages via SMS, RCS, and WhatsApp from Zephyr-goods at the number used when signing up.
- Consent is not a condition of any purchase
- Message frequency may vary
- Reply HELP for help or STOP to cancel
- Message and data rates may apply
Please review our Terms & Conditions and Privacy Policy for more details.